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01 Capabilities

Six disciplines, one accountable team.

Most organisations end up coordinating a network contractor, a software shop and a support desk. We hold all six disciplines internally, so responsibility for the result sits in one place.

Disciplines
Six
Practice since
2010
Delivery
On-site & remote
Operations desk
24/7/365
01 SOFT Software engineering On-site & remote · Fixed-scope quoting

Application & platform engineering

Web platforms and internal systems built to be maintained by someone other than their author.

We build customer portals, internal dashboards and e-commerce systems, then hand them over with documentation and tests. The work includes the unglamorous parts — data modelling, migrations, and refactoring legacy code into modules you can actually change.

React TypeScript Node.js PostgreSQL GraphQL Docker
Request a scope for SOFT

Scope of deliverables

  • Full-stack build with React, TypeScript and Node.js
  • Schema design, migrations and query performance tuning
  • REST and GraphQL APIs, webhooks and third-party connectors
  • Accessible interfaces built to WCAG expectations
  • Legacy codebases decomposed into maintainable modules
02 INFRA Infrastructure & cloud On-site & remote · Regional field engineering

Cloud & network architecture

Networks and servers sized for the load you actually have, not the load in a brochure.

We design on-premise and cloud estates across AWS, Azure and Google Cloud, and we are equally comfortable terminating structured cabling in a comms room. Commercial reality matters: sometimes the right answer is a smaller instance, not a bigger one.

AWS Azure Cisco VMware vSphere Linux Windows Server
Request a scope for INFRA

Scope of deliverables

  • Architecture reviews and migrations across AWS, Azure and Google Cloud
  • Enterprise network design, structured cabling and Wi-Fi 6 coverage
  • Physical and virtual server builds, VMware clusters and SAN storage
  • Site-to-site VPNs and zero-trust access for remote staff
  • Hardware procurement, lifecycle management and decommissioning
03 SEC Cybersecurity On-site & remote · Independent verification

Cybersecurity, audit & threat defence

Find the gaps before someone else does, and keep the evidence that proves you looked.

We test the perimeter, harden identity, and produce the documentation an auditor will ask for. The goal is not a scary report — it is a prioritised list of changes with the risk and effort attached to each one.

Firewalls SSO / MFA Endpoint detection Audit evidence
Request a scope for SEC

Scope of deliverables

  • Vulnerability assessment, port scanning and penetration testing
  • Hardware firewalls, intrusion prevention and traffic inspection
  • MFA rollouts and centralised single sign-on
  • Staff security training, credential audits and phishing simulation
  • Compliance documentation for ISO 27001 and GDPR
04 AUTO Work automation Remote delivery · Measured against hours saved

Process automation & data pipelines

Stop paying qualified people to copy data between two screens.

We map the workflow first, then automate the parts that are genuinely repetitive. That usually means synchronising systems that were never designed to talk, parsing documents, and generating the reports someone currently builds by hand every month.

Python ETL API webhooks Data pipelines
Request a scope for AUTO

Scope of deliverables

  • Bidirectional sync across CRM, ERP and accounting platforms
  • Document parsing, PDF extraction and automated report generation
  • Workflow automation that replaces recurring manual paperwork
  • Forecasting and operational dashboards on live data
  • Internal search and knowledge-base assistants
05 RES Business continuity 24/7 monitoring · Tested recovery objectives

Backup & disaster recovery

A backup you have never restored is a hope, not a plan.

We build encrypted, versioned backups with immutable retention, keep an isolated copy that ransomware cannot reach, and then rehearse the restore on a schedule so the recovery procedure is a documented process rather than a first attempt during an incident.

Veeam S3 Glacier Immutable repositories Failover drills
Request a scope for RES

Scope of deliverables

  • Daily encrypted cloud backups with versioning and retention locks
  • Ransomware-isolated, air-gapped off-site archives
  • Server image restoration and virtual machine failover
  • Documented recovery plans with scheduled restoration drills
  • AES-256 encryption for data at rest and in transit
06 OPS Managed operations 24/7/365 · Quarterly service reviews

Managed IT & 24/7 support

The desk that answers, and the monitoring that means you rarely need it.

A full internal IT department is not realistic for most organisations. Our team covers the helpdesk, the patch cycles and the monitoring, and escalates to a senior engineer rather than parking your ticket in a queue.

24/7 helpdesk Telemetry Patch automation Direct escalation
Request a scope for OPS

Scope of deliverables

  • Helpdesk support by phone, email and secure remote session
  • Continuous uptime monitoring across servers, applications and networks
  • Scheduled operating system and software patch cycles
  • A named account lead and quarterly infrastructure reviews
  • On-call escalation for production outages
FAQ Practicalities

Questions we get asked before the first invoice.

How does onboarding work?

We begin with a consultation to understand your systems and current challenges, then run a non-intrusive audit. You receive a written scope with transparent pricing before any implementation work begins.

Do you offer on-site support as well as remote?

Yes. Remote support covers day-to-day issue resolution; on-site engineering covers hardware installation, structured cabling, server deployments and scheduled maintenance across our regional service areas.

Can you work alongside our existing IT team?

Frequently. We often act as an extension of an in-house team — handling cloud migrations, security audits or after-hours monitoring while internal staff stay focused on core business operations.

What is your pricing structure?

Fixed-price quotes for discrete projects such as a platform build or cloud migration, and predictable monthly agreements for ongoing managed IT and support. Both are quoted in writing before work starts.

What happens during a production outage?

Active SLA clients reach an on-call engineer directly through the operations line, bypassing the standard queue. We stay engaged and communicating until service is restored, then follow up with a written root-cause review.

Tell us what is actually breaking.

A short description of your environment is enough to start. We will tell you which discipline it needs, what it should cost, and whether you need us at all.

Lucknow (HQ) · On-site across India · Remote operations worldwide Operations desk staffed 24/7